CUSTOMER SERVICE POLICY

Introduction

This Customer Service Policy outlines the standardized service rules, logistics arrangements, after-sales guarantees, and payment regulations applicable to all orders placed on our official website. Our core principle is to deliver professional, transparent, and customer-focused shopping services for all global customers. All service terms are uniformly implemented for all users without regional differentiation, ensuring every customer enjoys consistent, fair, and high-quality shopping and after-sales experiences when purchasing our cat snack products.

Order Processing & Delivery Service

All orders submitted on our platform will be processed and arranged for shipment within 1 to 3 working days after successful payment confirmation. We adhere to a unified global delivery standard for all regions we serve. The overall estimated delivery period for all orders is 6 to 12 days, which covers all conventional delivery scenarios and does not require additional declarations for domestic or overseas shipments.
We provide completely free shipping services for all products

Payment Regulation

To unify the global shopping settlement standard and simplify the payment process for international customers, all transactions on our official website are settled in USD (United States Dollar) as the only unified currency. Customers can complete payment through the supported official payment channels on the page, with clear and transparent payment amounts without additional exchange fees or platform service fees.

Return & Refund Policy

We provide a customer-friendly long-term return service. All eligible products support a60-day return policy from the date of order delivery. Customers who need to apply for a return can initiate a service request in accordance with the return process on our official website within the valid period. All return applications will be reviewed and processed by our professional after-sales team in a standardized manner.
After our team receives, inspects, and verifies the returned products to confirm compliance with the return specifications, we will complete the full refund processing within 5 to 10 working days. The entire refund process is formal, transparent, and traceable, effectively protecting the legitimate rights and interests of every customer. We strictly abide by the unified refund cycle standard to ensure efficient and reliable after-sales execution.

Customer Consultation & Support

For any questions regarding product consultation, order inquiries, logistics tracking, return and refund guidance, or other after-sales service issues, customers can obtain official support through our dedicated page. All official contact methods, including our exclusive service email, are fully displayed on the Contact Us page of our website.
Our professional customer service team is always committed to responding to customer demands efficiently, solving shopping and after-sales problems for users in a timely manner, and continuously optimizing service details to create a reassuring and satisfactory shopping experience for every global pet product enthusiast.

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