SHIPPING POLICY

General Shipping Overview

This Shipping Policy governs all order processing, shipment arrangements, delivery timelines, and shipping service terms for all products purchased on our official website, including squeeze liquid cat strips, spoon-style lickable cat snacks, and bagged soup-based lickable treats. This policy applies uniformly to all global customers with no differentiated rules for domestic and international regions. We adhere to standardized, efficient, and transparent shipping services to deliver high-quality feline snack products to customers around the world with a consistent service standard.

Order Processing Timeline

All confirmed and fully paid orders will undergo systematic verification and manual processing by our official team. Our standard processing and shipment preparation period is 1 to 3 business days. This timeframe covers order confirmation, product inspection, packaging, logistics arrangement, and outbound dispatch procedures. Orders submitted on non-business days or during official holiday periods will be processed sequentially on the next available business day to ensure every package is carefully checked and properly packaged before shipment.

Global Delivery Timeframe

We implement a unified global delivery standard for all served regions. The estimated overall delivery time for all orders is 6 to 12 business days from the date of order shipment. This delivery cycle is applicable to both domestic and international orders without additional distinction or separate declarations. The delivery timeframe covers logistics transportation, customs clearance procedures (for international shipments), and local final-mile delivery.
Please note that occasional minor delays may occur due to uncontrollable factors including regional logistics congestion, extreme weather conditions, local postal service adjustments, or routine customs inspection. Such circumstances are beyond our operational control, and we will actively track and update the logistics status for affected orders to ensure smooth delivery.

Free Shipping Service

We provide 100% free shipping for all products and all orders on our website. There are no minimum order quantity requirements, no shipping fees, no handling fees, and no hidden charges of any kind. Regardless of the order amount or delivery destination, all customers can enjoy our full free shipping service. We bear all logistics-related costs to bring customers a cost-effective and worry-free shopping experience.

Currency Standard

All service fees, settlement standards, and order-related charges on our official website adopt a unified USD currency settlement rule. Consistent with our global service specifications, all shipping-related settlements follow the unified US Dollar standard to simplify the shopping process for global customers and ensure standardized and transparent transaction rules.

Shipping Exclusions & Reminders

We do not provide expedited shipping services for any orders. All orders will be delivered in accordance with the standard 6-12 business days global delivery cycle. Customers are not required to submit additional applications or declarations for cross-border shipping, as all regional shipping rules are uniformly configured by our system.
Customers are responsible for providing accurate and complete delivery addresses, contact information, and postal codes during order placement. Incorrect or incomplete address information may lead to delivery failure, package return, or logistics delay. We recommend verifying all personal delivery details before submitting orders to ensure successful receipt of packages.

Logistics Inquiry & Customer Support

After the order is dispatched, customers can track the real-time logistics status through the official tracking channel supported by our platform. For any questions regarding order processing progress, delivery delays, logistics tracking exceptions, and other shipping-related issues, please contact our professional customer service team via the official contact email and channels listed on our Contact Us page. We will provide timely and professional after-sales support and problem-solving services.

Policy Updates

We reserve the right to revise and update this Shipping Policy at any time to adapt to service optimization, logistics system upgrades, and industry standard adjustments. The latest policy content will be officially posted on our website and take effect immediately upon publication. Your continued use of our website and continued purchase of our products constitute your full recognition and acceptance of the latest shipping service terms.

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