REFUND POLICY

General Provisions

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures and time limits for all orders placed on our official website. This policy applies to all customers who purchase our squeeze liquid cat strips, spoon-style lickable cat snacks, and bagged soup-based lickable treats. All services are implemented with unified global standards for all users, ensuring fair, transparent and consistent after-sales refund services worldwide. By placing an order on our website, you fully agree to the terms specified in this Refund Policy.

Qualification for Returns and Refunds

We support a 60-day return and refund service for all eligible products. Customers can initiate a return and refund application within 60 days from the date of successful order delivery. This long-term guarantee effectively protects your shopping rights and allows you to apply for after-sales services if you have any dissatisfaction with the products.
To ensure the smooth progress of refund processing, the applied products must be in resalable condition with intact packaging, unused and unopened. Products damaged due to personal improper storage, artificial damage, or overdue use without official confirmation will not be eligible for return and refund services. Our after-sales team will conduct professional inspection and verification for all returned goods to confirm compliance with refund conditions.

Order Logistics & Fee Rules

All products in our store enjoy full free shipping service with no shipping charges, handling fees or hidden fees for any order. All orders will be processed and shipped within 1 to 3 working days after payment confirmation. The unified global delivery time is 6 to 12 working days for all regions, with no separate shipping standard for domestic or international orders.
Since all orders are free of freight, no shipping fee will be included in the refund amount. The final refund amount will be based on the actual product payment amount of your order.

Refund Processing Time

After we receive your returned products and complete official inspection and verification, we will formally initiate the refund procedure. All eligible refunds will be processed and completed within 5 to 10 working days. The entire refund process is standardized and traceable to ensure efficient and secure fund settlement.
The actual arrival time of the refund may be slightly delayed due to the processing cycle of different payment channels and bank institutions. This situation is beyond our control, and we will fully cooperate with you to check the refund progress if necessary.

Payment Settlement Standard

All transactions on our official website are settled in unified USD currency. All refund amounts will also be calculated and returned in USD in accordance with the actual order payment amount, ensuring unified and consistent settlement standards for global customers.

Application Process & Customer Support

If you need to apply for a return or refund, please follow the official process on our website to submit an after-sales application. For any questions about refund eligibility, process guidance, progress inquiry and exception handling, please contact our official customer service team through the contact information and email address displayed on our Contact Us page. We will provide professional, timely and patient after-sales support for every customer.

Policy Update Statement

We reserve the right to update and optimize this Refund Policy irregularly to adapt to service upgrades and industry standard adjustments. The latest policy terms will be published on our official website. Continued use of our website and purchase of our products after the policy update means that you accept and recognize the latest refund service terms.

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